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Covid19 and The Flash Centre

Updated 5th January 2021

The Flash Centre London 

Mon-Fri 9am to 5.30pm
In accordance with latest guidance from the Government, the London store is open only for telephone orders or click and collect, 5 days a week, Mon-Fri 9am to 5.30pm. Telephone orders may be delivered, or by prior arrangement, collected)

The Flash Centre Birmingham

Wednesday 9am to 5pm
In accordance with the latest guidance from the Government, the Birmingham store is open only for telephone orders or click and collect, Wednesday 9am to 5pm. Telephone orders may be delivered, or by prior arrangement, collected)

The Flash Centre Leeds

Tuesday & Wednesday 9am to 5pm
In accordance with the latest guidance from the Government, the Leeds store is open only for telephone orders or click and collect, Tuesday & Wednesday 9am to 5pm. Telephone orders may be delivered, or by prior arrangement, collected)

All Communication Channels Open As Usual
 
All our telephone lines, email accounts, and web live chat will be open as usual Mon-Fri 9am to 5.30pm, and orders will ship as normal. However, these may take slightly longer than usual due to reduced staffing. If your query or delivery takes a little longer than you are used to, please bare with us and rest assured we will process everything as quick as we can.
 
Tel. London: 02078375649
Tel. Birmingham: 01213279220
Tel. Leeds: 01132470937

Email Sales: sales@theflashcentre.com
Email Rental: rental@theflashcentre.com
Email Service: serviceinfo@theflashcentre.com
 
What Exactly is Open?
 
• The full range of telephone services at TFC London, including sales, repair and rental. 
• The full range of telephone services for TFC Leeds & Birmingham, including sales, repair & rental on Wednesday only. You will be forwarded to TFC London if you contact on a closed day.
• Our website continues to operate as usual and the vast majority of our orders are shipping on a next day service (when orders are placed before 2pm).
 

Changes When You Are in Store

  • All stores are closed to walk in customers
  • You may collect an order that has be placed and paid for in advance over the phone (click and collect), however, in the spirit of lockdown we would urge you to avoid unnecessary travel and make use of our next day delivery service, which is free for orders over £150. 
Protecting Our Colleagues & Customers
  • All customers and staff are required to sanitise their hands before entering the store. A sanitisation station has been provided at the entrance, as well as in-store.
  • Customers and staff are required to wear a face-covering at all times when in the store. If you already have a mask / face covering, please bring it along, otherwise, we have disposable ones available at the entrance for customer use.
  • All products will be cleaned after handling.
  • A regular cleaning schedule has been setup in-store to keep surfaces, demonstration gear, rental equipment and fixtures and fittings sanitised.
  • Social distancing regulations must be adhered to and regular signage has been installed as a reminder.
  • When visiting the store, please do not come in groups bigger than two.
  • We are advising our customers to use contactless cards or mobile payments whenever possible, and have suspended the use of cash as a payment option
We would like to thank you for your patience and understanding during our recent closure and reassure you that we will be adhering strictly to government guidelines to maintain the safety of our colleagues and customers. We look forward to welcoming you in store, and supporting your business as things begin to pick up post lockdown.

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